Ops Teams
Who don't want to wake up at 2 AM because a protocol update broke the checkout flow.
ONGOING SUPPORT 
Agentic Commerce Managed Services
Your agentic commerce capabilities are live — now keep them optimized. We provide 24/7 monitoring, continuous improvement, and dedicated support across all your AI agent channels so you can focus on your core business.
Ideal Teams 01 02 03
Who Is This For?
High-Vol Merchants
Who process thousands of agent orders and need guaranteed 99.99% uptime and SLA adherence.
Lean Teams
Who want "Assistant-as-a-Service" without hiring specialized AI engineers to maintain it.
Pair with Agentic Commerce Strategy for competitive intelligence and roadmap reviews. Not live yet? Start with implementation first → Understand why agent commerce needs continuous work →
STRAIGHT TALK
Before You Decide
"Can't our ops team handle this?"
If your team has capacity to monitor three evolving protocol specs (UCP, MCP, A2A), track agent platform changes, and respond to breaking protocol updates at 2 AM — then yes. Most enterprise ops teams are already stretched. We handle the agentic layer so your team stays focused on core commerce operations.
"$495/month for monitoring seems steep."
A single broken checkout session during peak traffic can cost more in lost agent orders than a year of Essential monitoring. We've seen protocol updates break live integrations within hours of release. The cost isn't for watching a dashboard — it's for knowing what to fix before your agent revenue drops to zero.
"What if we only need help occasionally?"
Essential tier is designed for exactly that — monitoring and incident response without the overhead of continuous optimization. You get 24/7 coverage and monthly reporting at the lowest tier. Upgrade to Professional when your agent traffic justifies ongoing optimization work.
"We haven't launched yet — do we need managed services?"
Not yet. Managed services is post-launch. Start with the readiness assessment or protocol implementation first. Once you're live and processing agent traffic, that's when managed services keeps everything running and improving.
Service Tiers
Essential
Monitoring & incident response
- ✓ 24/7 monitoring
- ✓ Incident response
- ✓ Monthly reporting
- ✓ Email support
- ✓ Quarterly reviews
- ✓ 8-hour SLA
MOST POPULAR
Professional
Continuous optimization
- ✓ Everything in Essential
- ✓ Bi-weekly optimization
- ✓ Capability updates
- ✓ Slack support
- ✓ 4-hour SLA
Enterprise
White-glove + dedicated team
- ✓ Everything in Professional
- ✓ Dedicated account team
- ✓ Weekly optimization
- ✓ 24/7 phone
- ✓ Custom SLA
- ✓ 1-hour SLA
Want to see how this compares to other services? View full pricing & tier breakdown →
FAQ
Common Questions
What does managed services include? ▾
Managed services includes 24/7 monitoring of your agentic commerce stack, incident response, continuous protocol optimization, capability updates as UCP/MCP/A2A evolve, and regular performance reporting. Higher tiers include dedicated account management and faster SLAs.
What are the managed services tiers? ▾
Essential ($495/mo) covers monitoring, incident response, and monthly reporting. Professional ($995/mo) adds bi-weekly optimization and Slack support. Enterprise ($1,995/mo) adds a dedicated account team, weekly optimization, and a 1-hour SLA.
Do I need to have completed implementation first? ▾
Yes — managed services is designed for brands that have completed UCP, MCP, or A2A implementation and need ongoing support to keep those integrations healthy and optimized as protocols and platforms evolve.
What SLA do you offer? ▾
Essential tier: 8-hour response SLA. Professional tier: 4-hour SLA. Enterprise tier: 1-hour SLA with 24/7 phone support.
Can I upgrade or downgrade tiers? ▾
Yes. Tiers are billed monthly and can be adjusted at any time with 30 days notice. Most clients start on Professional and move to Enterprise as their agentic commerce traffic grows.